SMS Terms & Conditions

1. Program description

C&C Security Inc. DBA Zelop Hometown Store ("Zelop," "we," "us" or "our") operates an SMS (text message) program that allows customers, prospective customers and procurement contacts who have expressly opted in to receive text messages from Zelop at the mobile number they provided.

The program is used to support quotations, orders, deliveries, installation scheduling and customer care. It is not a subscription content service, and consent to receive text messages is never a condition of purchasing any product or service from Zelop.

Program name: Zelop Hometown Store Customer Notifications.

2. How to opt in

You may opt in to receive text messages from Zelop in any of the following ways:

• Website form. By checking the clearly labeled, unchecked SMS consent box on a Zelop web form, such as the quote request form on our contact page, and submitting your mobile number.
• Written consent. By signing a paper or electronic form, credit application or vendor onboarding document that includes the SMS consent language.
• Verbal consent. By providing consent during a phone call with a Zelop representative, which we record in our customer records with the date, time and method of consent.
• Text keyword. By texting a published Zelop keyword to our messaging number.

You must be the account holder of the mobile number provided, or have the account holder's authorization to enroll it. We keep a record of each opt-in, including the date, time, method and the exact consent language presented.

3. Types of messages you may receive

• Quotation updates, including confirmation that a quote has been sent and follow-up on an open quote.
• Order confirmations, backorder notices and lead time changes.
• Delivery and shipment notifications, including delivery window confirmations and driver arrival notices.
• Installation and site visit scheduling, confirmations and reminders.
• Customer care and account service messages, including responses to questions you send us.
• Occasional informational messages about products, programs or availability relevant to your account, where you have consented to receive them.

4. Message frequency

Message frequency varies based on your activity with Zelop. Most recipients receive fewer than six (6) messages per month. Transactional messages tied to an active quotation, order or installation may be more frequent for the duration of that transaction.

5. Cost

Message and data rates may apply. Zelop does not charge for text messages, but your mobile carrier's standard message and data rates apply to messages you send and receive. Contact your wireless provider for details about your plan.

6. How to opt out

You can cancel the SMS service at any time. Simply reply STOP to any message you receive from us. We also honor the keywords END, CANCEL, UNSUBSCRIBE and QUIT.

After you send one of these messages, we will send a single reply confirming that you have been unsubscribed. After that confirmation, you will no longer receive text messages from the program. If you want to rejoin, simply opt in again using any of the methods described above and we will resume sending messages to you.

Opting out of text messages does not affect your quotation, order or account, and does not opt you out of email or phone communication. To stop those separately, contact us at info@z-hts.com.

7. How to get help

If you are experiencing problems with the messaging program, reply HELP to any message for assistance and we will respond with contact information and program details. The keyword INFO is also supported.

You can reach our customer care team directly at (760) 398-3034 or info@z-hts.com during business hours (Monday - Friday, 8:00 AM - 5:00 PM PT).

8. Carriers and delivery

Carriers are not liable for delayed or undelivered messages.

Delivery of text messages depends on your carrier's network and on factors outside Zelop's control, including network coverage, device settings, roaming and carrier filtering. Zelop does not guarantee that any message will be delivered, and is not liable for delayed or undelivered messages.

The program is supported by major United States wireless carriers, including AT&T, Verizon Wireless, T-Mobile, US Cellular, Boost, Cricket, MetroPCS and their affiliated brands, as well as many regional carriers. T-Mobile is not liable for delayed or undelivered messages. Carrier support may change without notice.

Text messaging is available only to mobile numbers within the United States. Messages cannot be sent to landline numbers.

9. If you change or give up your mobile number

If you change your mobile number, or cancel or transfer the number that is enrolled in the program, you agree to notify Zelop promptly so that we can update or remove it. You also agree that you will not hold Zelop responsible for messages sent to a number you no longer control, where you did not notify us of the change.

10. Eligibility

You must be at least eighteen (18) years old and a resident of the United States to enroll in this program. The program is intended for business and government procurement contacts.

11. Privacy and how we handle mobile data

Your mobile number and opt-in record are used solely to deliver the messages described in these SMS Terms and to service your relationship with Zelop Hometown Store.

For full detail on how we handle personal information, see our Privacy Policy.

12. Changes to the program

Zelop may modify or discontinue the SMS program, or these SMS Terms, at any time. Material changes will be posted on this page with an updated "Last updated" date, and where required by law we will obtain your consent again before sending messages that fall outside the scope you originally agreed to.

13. Related terms

These SMS Terms supplement our Terms & Conditions and Privacy Policy. In the event of a conflict regarding the messaging program specifically, these SMS Terms control.

14. Contact

Questions about the Zelop SMS program can be directed to: