Terms & Conditions

1. Acceptance of these terms

These Terms & Conditions (the "Terms") govern your access to and use of this website and any quotation, order, sale, delivery or installation service provided by C&C Security Inc. DBA Zelop Hometown Store ("Zelop," "we," "us" or "our"). By using this website, requesting a quotation or issuing a purchase order to Zelop, you agree to these Terms.

If you are entering into these Terms on behalf of a company, agency or other entity, you represent that you are authorized to bind that entity, and "you" refers to that entity.

If you do not agree to these Terms, do not use this website and do not place an order.

2. Order of precedence

Where a separate written agreement, contract, solicitation award or purchase order has been executed between you and Zelop, that document controls to the extent it conflicts with these Terms. In all other cases the following order of precedence applies: (a) an executed written agreement; (b) the Zelop written quotation applicable to the order; (c) these Terms.

Zelop expressly rejects any additional or different terms contained in your purchase order, portal or standard forms unless Zelop accepts them in a signed writing. Commencement of performance does not constitute acceptance of such terms.

3. Quotations and pricing

• Quotations are offers to sell on the terms stated and are valid for the period shown on the quotation. Where no period is stated, quotations are valid for thirty (30) days from issue.
• Pricing is based on the quantities, specifications, delivery locations and delivery schedule stated in the quotation. Changes to any of those may change the price and lead time.
• Lead times are estimates provided in good faith based on supplier information at the time of quotation and are not guaranteed unless expressly stated as a firm date in writing.
• Zelop may correct clerical, typographical or pricing errors in a quotation, order acknowledgement or on this website at any time before shipment, and will promptly notify you of any correction.
• Prices exclude sales, use, excise and similar taxes unless expressly stated. Website content is for general information and does not constitute a binding offer.

4. Orders and acceptance

An order is placed by issuing a purchase order or written acceptance referencing a Zelop quotation. An order becomes binding only when Zelop issues a written acknowledgement or commences performance.

Zelop may decline or cancel any order, in whole or in part, including where a product is discontinued, unavailable, incorrectly priced, or where credit or compliance verification cannot be completed. If an order is cancelled by Zelop before shipment, any amount already paid for the cancelled portion is refunded in full.

Substitutions are not made without your prior written approval. Where a specified item is discontinued or non-compliant, Zelop will present a documented equivalent for approval.

5. Payment terms and taxes

• Payment terms are stated on the applicable quotation or invoice. Where terms are not stated, payment is due net thirty (30) days from the invoice date.
• Zelop may require prepayment, a deposit or approved credit for new accounts, non-stock items, custom or made-to-order goods, and large-value orders.
• Past-due amounts may accrue interest at the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by applicable law, together with reasonable costs of collection, including attorneys' fees, to the extent permitted by law.
• You are responsible for all applicable sales, use, excise and similar taxes, unless you furnish a valid exemption certificate acceptable to the taxing authority before invoicing.
• Payment obligations of public entities are subject to applicable prompt payment statutes and appropriation of funds, where those apply.

6. Shipping, delivery, title and risk of loss

Unless the quotation states otherwise, delivery terms are FOB destination for deliveries performed by Zelop or its contracted carrier, and FOB origin for items drop-shipped by a manufacturer or supplier. Title and risk of loss pass in accordance with the stated delivery term.

Delivery dates are estimates. Zelop will provide advance notice of confirmed delivery windows and prompt notice if a lead time changes. Partial shipments may be made and invoiced separately.

You are responsible for providing safe, lawful and unobstructed access to the delivery site, including any required access credentials, elevator reservations, loading dock scheduling and site readiness. Additional charges may apply to redelivery, extended waiting time or a delivery refused or rescheduled through no fault of Zelop.

7. Inspection, shortages and damage

You must inspect all deliveries on arrival. Visible damage or shortage must be noted on the delivery receipt at the time of delivery and reported to Zelop within three (3) business days. Concealed damage must be reported within five (5) business days of delivery.

Retain the product and all packaging until the claim is resolved. Zelop will manage the applicable carrier or manufacturer claim and arrange repair, replacement or credit. Failure to report within these periods may limit the remedies available from the carrier or manufacturer.

8. Returns, cancellations and restocking

• Returns require a Return Merchandise Authorization (RMA) issued by Zelop before the product is shipped back. Products returned without an RMA may be refused.
• Eligible returns must be requested within thirty (30) days of delivery, and the product must be unused, in original packaging and in resalable condition.
• A restocking fee of up to twenty-five percent (25%) may apply, together with outbound and return freight, consistent with the applicable manufacturer's return policy.
• Special-order, custom, made-to-order, cut-to-size, hazardous, perishable and installed items are not returnable except where defective.
• Cancellation of an accepted order may be subject to costs already incurred, including supplier restocking or cancellation charges and freight.
• Nothing in this section limits any right you may have where a product is defective or does not conform to the accepted specification.

9. Installation and site services

Where installation is included, it is quoted as a separate line item and performed during normal business hours unless otherwise agreed. Installation pricing assumes the site is ready, that required utilities, connections and structural conditions meet manufacturer requirements, and that any permits, inspections or licensed trades required by law are provided as stated in the quotation.

Conditions discovered at the site that were not disclosed or reasonably foreseeable, including concealed conditions, non-conforming utilities or code deficiencies, may require a written change order before work continues.

Zelop is responsible for the workmanship of its own installation crews. Zelop is not responsible for the design or condition of the premises, or for work performed by others.

10. Warranties and disclaimer

Products are sold with the warranty provided by the manufacturer, and that warranty is passed through to you to the fullest extent permitted by the manufacturer. Zelop will provide warranty documentation and assist in coordinating a warranty claim.

Zelop warrants that installation services performed by its own crews will be performed in a workmanlike manner, and will re-perform non-conforming installation work reported in writing within ninety (90) days of completion.

EXCEPT AS EXPRESSLY STATED IN THIS SECTION, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZELOP DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. THIS WEBSITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND.

Some jurisdictions do not allow the exclusion of certain implied warranties, so parts of this section may not apply to you.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZELOP AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF USE, LOSS OF DATA, BUSINESS INTERRUPTION OR COST OF SUBSTITUTE GOODS, ARISING OUT OF OR RELATED TO THESE TERMS, THIS WEBSITE, ANY PRODUCT OR ANY SERVICE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZELOP'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO A GIVEN ORDER WILL NOT EXCEED THE AMOUNTS ACTUALLY PAID TO ZELOP FOR THE PRODUCTS OR SERVICES GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

12. Indemnification

You agree to indemnify, defend and hold harmless Zelop and its officers, directors, employees and agents from and against any third-party claims, damages, losses, liabilities, costs and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of this website; (c) specifications, drawings or instructions you supplied that infringe a third party's rights or violate applicable law; or (d) your negligence or willful misconduct.

This section is subject to any limitation applicable to a public entity under governing law, including restrictions on the ability of a public entity to indemnify a private party.

13. Force majeure

Zelop is not liable for any delay or failure to perform caused by circumstances beyond its reasonable control, including acts of God, fire, flood, earthquake, severe weather, epidemic or pandemic, war, terrorism, civil unrest, labor disputes, government action or restriction, supplier or manufacturer failure, material or component shortages, transportation disruption, utility or network failure, or cyberattack. Zelop will notify you promptly and use commercially reasonable efforts to resume performance.

14. Government orders and flow-down provisions

Where products or services are sold to a federal, state, local or tribal government entity, or to a prime contractor for delivery under a government contract, the parties will identify in writing any clauses required to be flowed down to Zelop. Zelop's acceptance of an order does not constitute acceptance of flow-down clauses that were not identified in writing and agreed before acceptance.

Zelop maintains an active registration in the System for Award Management. Representations and certifications made in SAM.gov are made as of the date submitted and are updated in accordance with applicable requirements.

Zelop does not knowingly supply covered telecommunications equipment or services as defined in Section 889 of the John S. McCain National Defense Authorization Act for Fiscal Year 2019. Country-of-origin documentation is furnished on request where domestic preference terms apply.

15. Compliance with laws

Each party will comply with all applicable federal, state and local laws and regulations in connection with an order, including anti-corruption, export control, sanctions, environmental, product safety and labor laws. You will not export, re-export or transfer any product in violation of United States export control or sanctions laws.

16. Website content and intellectual property

This website and its content, including text, layout, graphics, photographs, logos and the compilation of that content, are owned by Zelop or its licensors and are protected by United States and international intellectual property laws. The Zelop name, the Zelop Hometown Store name and the Zelop logo are trademarks of Zelop and may not be used without prior written permission.

You may view, download and print pages from this website for your internal business or procurement purposes, including preparing a solicitation, evaluation or purchase decision. Any other reproduction, distribution, modification, framing, scraping, data mining or commercial exploitation is prohibited without prior written consent.

Product names, brands, model numbers and trademarks of third parties are the property of their respective owners and are used solely for identification. Zelop is an independent distributor and is not an authorized representative of, or affiliated with, any manufacturer unless expressly stated in writing.

17. Prohibited conduct

You agree not to:

• Use this website for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorized access to any part of the website, its servers or connected systems.
• Interfere with or disrupt the website, including by introducing malware or launching denial of service activity.
• Use automated means to scrape, harvest or index content except as permitted by our robots directives.
• Submit false, misleading or fraudulent information, or impersonate any person or entity.
• Submit a mobile number that you are not authorized to enroll in text messaging.

18. Third-party links and products

This website contains links to third-party websites and platforms that Zelop does not control. Those links are provided for convenience only and do not constitute an endorsement. Zelop is not responsible for the content, accuracy, availability, products, services or privacy practices of any third-party site.

19. Electronic communications and text messaging

By providing an email address or phone number, you consent to receive communications from Zelop electronically in connection with your request or order, and you agree that electronic communications, agreements and notices satisfy any legal requirement that such communications be in writing.

Text messages are sent only to mobile numbers whose owner has expressly opted in. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive text messages is not a condition of any purchase. See our SMS Terms & Conditions for full program details.

20. Privacy

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.

21. Dispute resolution and arbitration

Informal resolution first. Before initiating any formal proceeding, the parties will attempt in good faith to resolve the dispute by contacting info@z-hts.com and negotiating for at least thirty (30) days.

Binding arbitration. Except as stated below, any dispute arising out of or relating to these Terms, this website, or any product or service, that is not resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will take place in Riverside County, California, before a single arbitrator, and judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. To the fullest extent permitted by law, disputes will be resolved on an individual basis only. Neither party may bring a claim as a plaintiff or class member in a class, collective, consolidated or representative proceeding, and the arbitrator may not consolidate claims or preside over any representative proceeding.

Exceptions. Either party may bring an individual action in small claims court, and either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information.

Opt-out. You may opt out of this arbitration agreement by sending written notice to info@z-hts.com within thirty (30) days of first accepting these Terms, stating your name, organization and intent to opt out. Opting out does not affect any other provision of these Terms.

Public entities. This section does not apply where a government entity is prohibited by law from agreeing to arbitration or to a class action waiver; in that case disputes will be resolved in accordance with applicable law and the governing contract.

22. Governing law and venue

These Terms and any dispute arising from them are governed by the laws of the State of California, without regard to its conflict of law rules, and excluding the United Nations Convention on Contracts for the International Sale of Goods. Subject to the arbitration provision above, the state and federal courts located in Riverside County, California have exclusive jurisdiction and venue.

Where a public entity's governing law requires a different forum or governing law, that requirement controls to the extent legally required.

23. Changes to these terms

Zelop may revise these Terms at any time by posting an updated version on this page with a new "Last updated" date. Changes apply prospectively to orders placed after the effective date. Your continued use of this website after an update constitutes acceptance of the revised Terms.

24. Miscellaneous

• Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions remain in full force.
• No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment. You may not assign these Terms or an order without Zelop's prior written consent. Zelop may assign to an affiliate or successor in connection with a merger, acquisition or sale of assets.
• Entire agreement. These Terms, the applicable quotation, and any executed written agreement constitute the entire agreement between the parties on the subject matter and supersede all prior discussions.
• Notices. Notices to Zelop must be sent to the address or email in the contact section below. Notices to you may be sent to the email or address on your order.
• Survival. Sections addressing payment, warranty disclaimers, limitation of liability, indemnification, intellectual property, dispute resolution and governing law survive termination.
• Headings. Headings are for convenience only and do not affect interpretation.
• Independent contractors. The parties are independent contractors. Nothing creates a partnership, joint venture, agency or employment relationship.

25. Contact

Questions about these Terms can be directed to: